Why can’t I top up my prepaid card?

When was the last time you topped up your prepaid card? Please check if the card is still valid. A prepaid card must be topped up at least once a year, otherwise it will expire. In the Telenor Ladda app, you can see if your prepaid card is still valid. 

  • Make sure your payment card is activated for internet purchases. You do this by contacting your bank. All banks have different rules and procedures.
  • Try another payment method such as online banking or Swish.