I’ve topped up my prepaid card but the balance is still low
Does your balance still look low even though you’ve topped up your prepaid card with Telenor Fixed price or Telenor Surf? That’s probably because you sent an SMS with the word SALDO to 222. Hence, the balance appears in SEK even though you topped up in GB. (If you have Telenor Hello, the SMS will show your balance in minutes rather than SEK.)
To get a balance in GB, we recommend you enter the Telenor Ladda app, log in at ladda.telenor.se or enter *121# on your phone.