Why can’t I top up my prepaid card?

From February 1, 2023, all prepaid cards need to be registered. If it is not registered, you can't top it up. 

Register your card 

Still not working?

  • Check to see if the card is still valid. A prepaid card must be topped up at least once a year, otherwise it will expire. In the Telenor Ladda app, you can see if your prepaid card is still valid.
  • Make sure your payment card is activated for internet purchases. You do this by contacting your bank. Or try another payment method such as online banking or Swish.