Why can’t I top up my prepaid card?
From February 1, 2023, all prepaid cards need to be registered. If it is not registered, you can't top it up.
Still not working?
- Check to see if the card is still valid. A prepaid card must be topped up at least once a year, otherwise it will expire. In the Telenor Ladda app, you can see if your prepaid card is still valid.
- Make sure your payment card is activated for internet purchases. You do this by contacting your bank. Or try another payment method such as online banking or Swish.